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Family Member: "I am calling to tell you she died in January."
Citibank: "The account was never closed and the late fees and charges still apply."
Family Member: "Maybe, you should turn it over to collections."
Citibank: "Since it is two months past due, it already has been."
Family Member: So, what will they do when they find out she is dead?"
Citibank: "Either report her account to frauds division or report her to the credit bureau, maybe both!"
Family Member: "Do you think God will be mad at her?"
Citibank: "Excuse me?"
Family Member: "Did you just get what I was telling you - the part about her being dead?"
Citibank: "Sir, you'll have to speak to my supervisor." - [Supervisor gets on the phone]
Family Member: "I'm calling to tell you, she died in January."
Citibank: "The account was never closed and late fees and charges still apply."(This must be a phrase taught by the bank!!!)
Family Member: "You mean you want to collect from her estate?"
Citibank: (Stammer) "Are you her lawyer?"
Family Member: "No, I'm her great nephew." (Lawyer info given)
Citibank: "Could you fax us a certificate of death?"
Family Member: "Sure." (Fax number is given)
Citibank (After they get the fax): "Our system just isn't setup for death. I don't know what more I can do to help."
Family Member: "Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care."
Citibank: "Well, the late fees and charges do still apply."
Family Member: "Would you like her new billing address?"
Citibank: "That might help."
Family Member: "Odessa Memorial Cemetery, Highway 129, Plot Number 69."
Citibank: "Sir, that's a cemetery!"
Family Member: "What do you do with dead people on your planet?"